Getting approved to rent and verifying your Rentalogue account

Once you choose a vehicle, any Extras, and a protection plan for your trip, we’ll ask you to enter your address, driver’s license information, and payment information. We'll also give you the option to verify your email address if you haven't already done so. We may ask for some additional photos to verify your identity. We'll display an error message if we can’t verify your payment card. See the instructions for resolving this issue below.

First time Upload follow this steps:

• Login to your account.
• Click on manage account. 
• Driver’s license: Upload driving license front & back page Indian or NRI.
• Aadhar card: Upload Indian ID Aadhaar card front & back page.

In most cases, approval is immediate. In some cases, we need additional information or photos to verify your identity. If you must submit additional information for verification or submit missing approval information (see below), we’ll need 24-48 hours to resolve the issue.

To confirm whether you’re approved to drive, log onto Rentalogue, go to your Account page to see your Approval Status. Below is a list of messages you may see and what they mean.

Email : Check your email inbox or check spam folder 

• “Verification successful” We successfully approved you to rent and you can book a trip.
• “We’re sorry, you’re currently unable to book cars on Rentalogue due to our eligibility requirements.” Rentalogue has age, driving, license, and phone requirements you must meet to be eligible to drive. See our eligibility requirements listed by country you may re-apply documents for account verification.  

For Re-Upload follow this steps:

• Login to your account.
• Choose your car, select dates and click on verify my account.
• On Car booking page find the verify account button or click here for reapplying documents.
• Driver’s license: Upload driving license front & back page Indian or NRI.
• Aadhar card: Upload Indian ID Aadhaar card front & back page.