Cancellation & Refundable Policy

Enjoy Free Cancellations unto 12 hours before the pickup start. If the cancellation happens less than 12hours from pickup time, 50% of the booking fee will be charged as cancellation fee or flex payment will be charge as cancellation fee. If the cancellation happens post the pickup time, then the entire booking fee will be charged as cancellation fee. 

Guest Booking feature:

Once the Booking done from the guest booking feature, you cannot cancel your booking.

Due to COVID-19 situation / Rarely Un-fortunately Unavailable for rent, if you have a confirmed booking and the booking is cancelled by the Supplier / Host / Vendor, you will automatically receive 100% refund. 

Refundable policy:

Your Remaining balance (%) of money will be Refunds are processed automatically upon cancellation time (7th day). Your bank may take 24 to 48 Business working hour's to credit this amount to your account/card.

How to cancel my booking?

For Verified Users:

- First open Rentalogue.in / App

- Click "My Account".
- Select booking you want to cancel.
- Click on cancel button.
- Refund in your account in 5-7 bank business days.

(Or) Send Cancellation request to given emails with attachment of screenshot of your booking and payment done.

For email: details need for Cancelation Your Booking:

• Your Name:
• Your Email:
• Your Mobile Number:
• Your Booking Id (or) Payment Screen Shot:
• Reason For Booking Cancelation:

email :- [email protected] (or) [email protected]

Trip cancelled by the Customer/Host: Enjoy Free Cancellations up to 12 hours before the pickup start. If the cancellation happens less than 12hours from pickup time, 50% of the booking fee will be charged as cancellation fee or flex payment will be charge as cancellation fee. If the cancellation happens post the pickup time, then the entire booking fee will be charged as cancellation fee.

Guest Booking Feature:

1. Once the Booking done from the guest booking feature. Customer cannot cancel their booking.

2. If the host was cancelled the booking you will get the total booking amount back/refund.

Note:- Your Remaining balance (%) of money will be Refunds are processed automatically upon cancellation time. Your bank may take 24 to 48 Business working hour's to credit this amount to your account/card.

Check your refund status

https://rentalogue.tawk.help/article/cancelled-my-booking-want-to-check-my-refund-status